Updated: 14/05/20

Due to the updated government advice, we anticipate that we will sadly remain closed until at least Friday 3rd July 2020. If you have a booking before then, please read the information below and bear with us as we work through these bookings, while working from home as best we can. If you do need to get in touch with us, please email us on info@southlytchettmanor.co.uk.

We thank you for the incredible support that you, our guests, have shown during this unprecedented time. We look forward to being able to re-open as soon as it is safe to do so and you can be reassured that your safety and your welfare is at the forefront of everything we do. You can make a booking for July onwards with just a £50 deposit by either booking online or giving us a call on 01202  622 577 between 9-5pm.

Updated: 23/03/20

On this wonderful sunny morning, we are very sad to announce that South Lytchett Manor will be closing its gates for the (hopefully short) near future.
 
As a supporter of our local area, we feel it is morally and socially the right course of action to follow the guidelines of the government and to discourage non-essential travel where we can. We feel responsible for the welfare of our wonderful guests and our incredible staff and feel that we must all do our bit to keep people safe.
 
As you are well aware, every year we want to give guests the best experience and memories of their stay here with us. Every year, we invest heavily throughout the winter period in order to keep improving and this winter was no exception. Closing our gates will be an incredibly huge financial hit for the business as the season has not yet even begun. However, we hope to emerge from this once the pandemic subsides – the beautiful countryside of Dorset will never change and I am sure we will appreciate it all the more once our freedom of movement is restored.
 
We will be phoning guests with bookings in March and April as a priority to discuss the transfer of bookings, don’t worry, we will call you. If your booking is later in the year, please keep an eye on our website where we will keep you updated as events unfold. Any urgent queries, please email info@southlytchettmanor.co.uk in the first instance and we will respond as soon as we can.
 
Words cannot describe how devastating it is for us, as a family, to make this decision. We hope together, as one community, we can support each other through the coming weeks and that South Lytchett Manor will be the foundation of many happy holiday memories again soon.
 
Please be safe,
 
David, Joanne, Matthew, Deb, Phil and the rest of the team at South Lytchett Manor

Updated: 17/03/20

At South Lytchett Manor, we take every step to make sure that our guests have the opportunity to make special memories and enjoy every moment of their stay. The health of our guests and staff members are a top priority and we are taking pro-active measures across the park to ensure the risk of Coronavirus remains low.

*** We are very much relying on our wonderful customers to be understanding and supportive at this extremely worrying time for the touring parks industry. Like the majority of our counterparts, we are emerging from the winter period, during which time we have invested heavily in new facilities, services and infrastructure, and therefore, in normal circumstances, rely on the first part of the season as a way to recoup these costs. We are currently struggling to find the best solutions to deal with the cancellations and requests for refunds and to move bookings.   We fully anticipate that our business, our staff and our industry as a whole is set to be hit incredibly hard and as such we are working out ways how we can continue to trade and stay sustainable over the coming months and beyond.  Some businesses will not survive. As such, we are hoping that folks will work with us to make sure we and other parks in our position are able to survive this situation.  In real terms, this means we are relying on customers to either offer to cancel without requesting a refund OR accepting our offer to transfer dates mentioned in the information below.  We really do appreciate your support.***

This information is subject to change and will be updated in line with latest government advice and good old common sense.

South Lytchett Manor would like to reassure guests that we are open as usual and we are looking forward to giving an extra special welcome to new and returning guests to our campsite in Dorset.

For now and unless otherwise advised, we believe the best course of action (we are awaiting advice from our industry body) is that South Lytchett Manor will remain open for those that choose to visit -‘non-essential’ travel has been advised against which therefore means that the choice is ultimately yours as to whether you would like to visit us. If you choose to stay, please take responsibility for yourselves and others, and importantly, please observe all government advice (keeping your distance, washing hands, age and health, etc).  It is highly recommended that, where possible, you use your own facilities, rather than the communal ones, for your own and others’ protection. We will, however, keep our amenity blocks open for use until we are told not to.

We will continue to monitor Government and medical guidance as the situation develops and abide by any procedures that are put in place. We would like to reassure guests that we have achieved a 5-star hygiene rating and numerous awards for cleanliness – our cleaning staff adhere to strict standards to ensure a high level of cleanliness is maintained throughout the park and this will continue to be the case.

Reducing the risk of virus transmission at South Lytchett Manor

Additional Cleaning & Hygiene Measures

We are undertaking additional and intensive daily cleaning of ‘high touch point areas’ such as door handles, taps, card machines, desk surfaces and more. We have also removed the cleaning cloths in the shower blocks, dish-washing areas and shower rooms for now – they will return when they are not classified as high risk!

Reducing cash handling

Cash is known to have passed through many hands and therefore, we are asking guests to pay by card wherever possible.

Guest Co-operation

When visiting our park we would ask all our guests and owners to take the following sensible Government Advice:

  • Washing hands regularly. Wash hands for at least 30 seconds and use an alcohol based hand sanitiser if soap and water is not available.
  • Maintain good hygiene practices such as using tissues when coughing or sneezing and disposing of the tissue immediately  in a bin.
  • Maintain a sensible distance from others

Self Check-in

While we love to give you a warm welcome and a hearty hello on your arrival, we understand that at the moment some guests might like to maintain some space. If you would prefer, we can arrange a self check in so that you do not need to come into reception and our pitches all have more than enough space between them. Please let us know if you will like this option and we will talk you through the procedure.

Customers returning from abroad should consult the Government website for information regarding travel. For up to date information please consult the Government website.

We would also recommend that our customers review their holiday insurance to check if they are covered should they wish to cancel their booking with us. Our normal Terms and Conditions will continue to apply unless the extenuating circumstances below apply. Please see here if you would like to review our policies.

Please note that you cannot self-isolate at South Lytchett Manor for the safety of other guests, our team and our community.

For now, please note the following:

Please email or call us if you have any symptoms of COVID-19 or are in an at risk group and we will move your holiday to another date*.  We are not able to offer refunds, as we need to ensure that South Lytchett Manor can continue to trade and the safeguarding and welfare of our staff is always our highest priority.  If there are any restrictions placed on travel or gatherings of people that will affect our ability to trade, then we will review our policies and keep guests informed.

If you believe that you are vulnerable, or have regular close contact with anyone who is at high risk, please consider carefully if you wish to take your holiday. The above point will apply for moving your stay.

If you develop symptoms while on the site, please do not use our shared amenities. Please head home as soon as possible.  As soon as you are able, call the office on 01202 622 577 to notify us, so that we are able to carry out the necessary procedures on the park.  Current government guidance states there is no need to report to NHS 111.  Do not go to a doctor, hospital or chemist, unless you are dangerously ill.

* If you are unable to travel due to suspected Coronavirus or are a high risk group –

  • 70 years of age and over
  • have a long-term medical condition – for example, heart disease, lung disease, diabetes, cancer or high blood pressure
  • have a weak immune system (immunosuppressed)

you will be able to move your booking to another time in  Oct or Nov 2020 or Mar 2021.  These are currently the only dates we are able to offer.  It is clear that our industry and especially small and local businesses will be seriously impacted in the coming months and this will help to ensure that South Lytchett Manor, as a small family run business, can remain sustainable over the coming months and that employees jobs are safe.

We would advise you to check the following website for the most up-to-date information:

www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public

If you have any questions, please email info@southlytchettmanor.co.uk or telephone 01202 622 577.