South Lytchett Manor entrance gates

Coronavirus – South Lytchett Manor’s Proactive Approach

Park News

Welcome to our guests of 2021!

For our guide on how to safely enjoy your stay with us and our responsible visitor pledge, please click here

For our Welcome Pack and Park Map for your stay to print and bring with you, please click Welcome Pack Page

Updated 20/07/2021

Hello! We thought we would take the time to let you all know our approach now that all legal restrictions are lifted in England since Monday 19th July. The health, safety and well being of our staff, guests and visitors remain our top priority. It is for this reason that although many legal restrictions are being lifted, all reasonable steps will remain in place to protect everyone on our park. This week, therefore, begins a gradual process of change, rather than a definitive switch.

We will continue to do the following:

✅ One-way check-in process
✅ Enhanced cleaning regime
✅ Hand sanitisers & soap provided in multiple locations
✅ Protective screens remain in reception and the cafe
✅ Staff may wear masks when in close proximity to others indoors
✅ All existing signage will remain in place as a reminder that the risk still exists.

Mask inside are no longer legally compulsory, however, we’d like to think that our guests will all be looking out for each other and react accordingly.

Our main objective is to provide our guests with the best possible holiday experience whilst we navigate through this tentative period of relaxation of restrictions, and we hope you will be reassured by our actions and have a wonderful holiday.

We look forward to welcoming you to South Lytchett Manor very soon!

Updated 14/05/2021

BIG UPDATE REGARDING AMENITIES
From the 17th of May onwards, all amenities, including showers, toilets and sinks, will be open with appropriate social distancing measures in place. However, we still do advise and recommend that the safest thing for everyone is to continue to use your own facilities wherever possible.  We do know this is not possible for everyone, so we have robust and thorough cleaning procedures and risk assessments in place in line with our five-star, award-winning cleanliness pledge.
Please note that social distancing must be adhered to and a face mask MUST be worn in all indoor and shared areas as per Government guidance for our industry. We thank you so much for your continued understanding and adherence to these measures, and hope you enjoy your stay!

Updated 10/04/21

 
Two days to re-opening and clarification of government guidelines means we can announce the following:
 
1. While we do really encourage guests to use their own onboard amenities at this time, we WILL be opening our middle amenity block on the 12th of April for toilet and sink usage only – shared shower usage is still strictly prohibited under the government roadmap but toilets and sink facilities can be used with robust cleaning measures in place. We are very proud of our five-star award-winning cleanliness and hygiene and have complete confidence that we can open these facilities whilst keeping you all happy and safe.
 
2. We will also be opening four of our Shepherd Huts from the 12th of April with their own individual private family bathroom – no shared amenities and sole access! If you don’t have a caravan or motorhome, you can still get away and safely enjoy a holiday in Dorset! Book now online or just give us a call on 01202 622 577!

Updated 2/11/20

In line with government guidelines, South Lytchett Manor will be closed from Thursday 5th November until Wednesday 2nd December 2020. If you have a booking in between these dates, we will be in contact with you shortly. Please note phone lines will now be open Monday – Friday 9-5pm only. Take care and we will see you on the other side!

Updated 10/10/20

From 14th September, it is against the law to visit in groups of more than 6 people unless you are visiting as a household or support bubble which is larger than 6 people. Please do remember to only interact with your party and to adhere to all current government legislation at the time of your stay.

For more information, please do go to the following government website:  www.gov.uk/government/publications/staying-alert-and-safe-social-distancing

Updated 26/06/20

The news we have all been waiting for!

The time has come! The government has confirmed that we will be able to open on the 4th of July and there is now guidance on how we can safely open within industry guidelines. Our phones haven’t stopped ringing for the past three days since the announcement and we keep trying to come up for air!

Here’s what you can expect now:

1. Normal Terms and Conditions apply – make sure you make your final payments!

Now that we have a confirmed opening date, we will shortly be sending out final payment reminders for those due to stay with us in the next 28 days as per our terms and conditions. Please complete these payments as soon as possible.

2. How do we know what to expect?

Pre-arrival onto the park, you will be receiving a pre-visit email or letter from ourselves which will give you a detailed account on park rules including safety measures, social distancing, and how the park might have slightly changed in order to conform to government guidelines. Please read these carefully before arrival as it contains crucial information regarding your stay.

3. Can I get a refund if I decide to cancel my stay?

If we are open and continue to be open, we will be expecting you to stay with us and normal terms and conditions apply. Please see our terms and conditions of stay for more guidance.

4. Is there any super important news we should know?

The government is still providing us daily with guidelines for our industry on what we should be doing regarding social distancing and so we will not have any definitive answers until the dust has settled.

However, we take the safety of our guests incredibly seriously and we will be doing everything we can to make the park a safe yet happy environment for you to enjoy your holiday. Our current plans include measures such as:

  • specific COVID-19 risk assessment accredited by the Good to Go Government Scheme and the Holiday Parks Association
  • an outside reception with guests staying in their cars
  • markings on the floor in inside areas and queuing safely
  • moving the bakery items outside in separate packaging
  • enhanced cleaning routines with extra staff dedicated to this
  • extra signage across the park
  • a fogging machine for cleaning amenity blocks and glamping units
  • perspex dividers at the reception and till areas
  • limited numbers in inside areas such as the laundry
  • 25 extra hand sanitising stations across the park
  • the removal of items that would be considered unnecessary touch points and more!

5. Will your facilities be open?

The most frequently asked question we have! The answer is….

YES!

However, we will be asking all those with their own facilities to be using them wherever possible. We will have social distancing measures in place and it might be a little different from what you might be used to, but this is for your and other guests’ safety whilst you are staying on the park. We are removing all but the essential items, for instance, so items such as hairdryers may not be available. We recommend that you bring all items you would be looking to use to use within the safety of your pitch.

We can’t wait to see you!

We so look forward to welcoming you back to make incredible memories at South Lytchett Manor!

One last thing…

Please note that while we are so excited to be opening, we really do rely on the support of all our lovely guests in respecting social distancing measures across the park and abiding by all government guidelines and Park Rules whilst you enjoy your stay here with us.

We really hope that you have a wonderful time with us, whether it be this summer, this year, or next year and beyond. We thank you all again for all your incredible support over the last couple of months and

Wishing you all the best,

The Team at SLMCCP

Updated: 24/06/20

Thank you so much for all your patience, we have been inundated with calls, emails, and more since the announcement by Boris yesterday. Please be patient, we will get more information out as soon as we can as we are currently working with limited staff and only so many hands! Please be advised that we will be open from the 4th of July and our amenity blocks and shower facilities will be open – however we will be strongly encouraging all those with their own facilities to use them.

Updated: 04/06/20

We have been getting a lot of questions here at South Lytchett Manor regarding topics such as when we can open, what will change, and how we are all doing! We thought therefore, we would take the time to let you know what we currently know, and how this may change moving forward.

Please bear with us and have patience while we navigate these murky waters, we are constantly learning from updated advice, news, and legislation and are doing our very best to do right by our guests whilst ensuring the safety and longevity of the Park as a family business.

1. When are you re-opening?

Currently, government guidelines state that we may be able to open at the earliest 4th July, provided the easing of lockdown goes to plan and R remains below 1. This is by no means a guarantee, however, we are currently moving forward with this date as a provisional opening date until we hear otherwise.

2. What happens if you can’t open?

If we are not able to open and your booking is affected, then you will be able to move your booking to anytime in 2020 or 2021. Bookings are currently being taken with the understanding that while the £50 deposit remains non-refundable, we will not require full payment until the government confirms we can open and the flexibility is there to change dates if required. The choice to book is yours.

3. What are you doing to make the park safe?

The government has not yet come out with guidelines for our industry on what we should be doing regarding social distancing and so we will not have any definitive answers until we have been given these guidelines.

However, we take the safety of our guests incredibly seriously and we will be doing everything we can to make the park a safe yet happy environment for you to enjoy your holiday. Our current plans include measures such as an outside reception, markings on the floor, moving the bakery items outside in separate packaging, enhanced cleaning routines, extra signage, and so on.

4. Will your facilities be open?

Again, the government has not yet come out with any guidelines for us, so we do not know what will be expected of us and we will not have any definitive answers until we have been given these guidelines.

If the facilities are open, we will have all appropriate social distancing measures in place and a robust and enhanced cleaning routine that befits our five-star status. We will still, however, be encouraging guests to use their own facilities as much as possible for everyone’s safety and well-being. We have never been asked so much about camping toilets – yes they exist!

5. How are you all doing?

We are all well, healthy and really excited to see you all again soon! These are challenging times for everyone and we are so thankful every day for the support, encouragement, and well wishes that we receive on a daily basis from so many people. We will try to support you in turn in any way we can and we so look forward to being able to welcome you back to make incredible memories!

Despite everything going on and all the uncertainty, we are getting very busy for this summer and for next year, due to the movement of so many holidays and people wishing to have a holiday booked for when the time is right. If you know you would like to come to stay with us, please do consider getting your booking in now to avoid disappointment – we really can’t wait to see everyone again!

Wishing you all the best,

The Team at SLMCCP

We are all well, healthy and really excited to see you all again soon! These are challenging times for everyone and we are so thankful every day for the support, encouragement, and well wishes that we receive on a daily basis from so many people. We will try to support you in turn in any way we can and we so look forward to being able to welcome you back to make incredible memories!

Updated: 14/05/20

Due to the updated government advice, we anticipate that we will sadly remain closed until at least Friday 3rd July 2020. If you have a booking before then, please read the information below and bear with us as we work through these bookings, while working from home as best we can. If you do need to get in touch with us, please email us at info@southlytchettmanor.co.uk.

We thank you for the incredible support that you, our guests, have shown during this unprecedented time. We look forward to being able to re-open as soon as it is safe to do so and you can be reassured that your safety and your welfare is at the forefront of everything we do. You can make a booking for July onwards with just a £50 deposit by either booking online or giving us a call on 01202  622 577 between 9-5 pm.

Updated: 23/03/20

On this wonderful sunny morning, we are very sad to announce that South Lytchett Manor will be closing its gates for the (hopefully short) near future.
As a supporter of our local area, we feel it is morally and socially the right course of action to follow the guidelines of the government and to discourage non-essential travel where we can. We feel responsible for the welfare of our wonderful guests and our incredible staff and feel that we must all do our bit to keep people safe.
As you are well aware, every year we want to give guests the best experience and memories of their stay here with us. Every year, we invest heavily throughout the winter period in order to keep improving and this winter was no exception. Closing our gates will be an incredibly huge financial hit for the business as the season has not yet even begun. However, we hope to emerge from this once the pandemic subsides – the beautiful countryside of Dorset will never change and I am sure we will appreciate it all the more once our freedom of movement is restored.
We will be phoning guests with bookings in March and April as a priority to discuss the transfer of bookings, don’t worry, we will call you. If your booking is later in the year, please keep an eye on our website where we will keep you updated as events unfold. Any urgent queries, please email info@southlytchettmanor.co.uk in the first instance and we will respond as soon as we can.
Words cannot describe how devastating it is for us, as a family, to make this decision. We hope together, as one community, we can support each other through the coming weeks and that South Lytchett Manor will be the foundation of many happy holiday memories again soon.
Please be safe,
David, Joanne, Matthew, Deb, Phil and the rest of the team at South Lytchett Manor

Updated: 17/03/20

At South Lytchett Manor, we take every step to make sure that our guests have the opportunity to make special memories and enjoy every moment of their stay. The health of our guests and staff members is a top priority and we are taking proactive measures across the park to ensure the risk of Coronavirus remains low.

*** We are very much relying on our wonderful customers to be understanding and supportive at this extremely worrying time for the touring parks industry. Like the majority of our counterparts, we are emerging from the winter period, during which time we have invested heavily in new facilities, services and infrastructure, and therefore, in normal circumstances, rely on the first part of the season as a way to recoup these costs. We are currently struggling to find the best solutions to deal with the cancellations and requests for refunds and to move bookings.   We fully anticipate that our business, our staff and our industry as a whole is set to be hit incredibly hard and as such we are working out ways how we can continue to trade and stay sustainable over the coming months and beyond.  Some businesses will not survive. As such, we are hoping that folks will work with us to make sure we and other parks in our position are able to survive this situation.  In real terms, this means we are relying on customers to either offer to cancel without requesting a refund OR accepting our offer to transfer dates mentioned in the information below.  We really do appreciate your support.***

This information is subject to change and will be updated in line with latest government advice and good old common sense.

South Lytchett Manor would like to reassure guests that we are open as usual and we are looking forward to giving an extra special welcome to new and returning guests to our campsite in Dorset.

For now and unless otherwise advised, we believe the best course of action (we are awaiting advice from our industry body) is that South Lytchett Manor will remain open for those that choose to visit -‘non-essential’ travel has been advised against which therefore means that the choice is ultimately yours as to whether you would like to visit us. If you choose to stay, please take responsibility for yourselves and others, and importantly, please observe all government advice (keeping your distance, washing hands, age, and health, etc).  It is highly recommended that, where possible, you use your own facilities, rather than the communal ones, for your own and others’ protection. We will, however, keep our amenity blocks open for use until we are told not to.

We will continue to monitor Government and medical guidance as the situation develops and abide by any procedures that are put in place. We would like to reassure guests that we have achieved a 5-star hygiene rating and numerous awards for cleanliness – our cleaning staff adheres to strict standards to ensure a high level of cleanliness is maintained throughout the park and this will continue to be the case.

Reducing the risk of virus transmission at South Lytchett Manor

Additional Cleaning & Hygiene Measures

We are undertaking additional and intensive daily cleaning of ‘high touch point areas such as door handles, taps, card machines, desk surfaces, and more. We have also removed the cleaning cloths in the shower blocks, dishwashing areas, and shower rooms for now – they will return when they are not classified as high risk!

Reducing cash handling

Cash is known to have passed through many hands and therefore, we are asking guests to pay by card wherever possible.

Guest Co-operation

When visiting our park we would ask all our guests and owners to take the following sensible Government Advice:

  • Washing hands regularly. Wash hands for at least 30 seconds and use an alcohol-based hand sanitizer if soap and water are not available.
  • Maintain good hygiene practices such as using tissues when coughing or sneezing and disposing of the tissue immediately in a bin.
  • Maintain a sensible distance from others

Self Check-in

While we love to give you a warm welcome and a hearty hello on your arrival, we understand that at the moment some guests might like to maintain some space. If you would prefer, we can arrange a self-check-in so that you do not need to come into reception and our pitches all have more than enough space between them. Please let us know if you will like this option and we will talk you through the procedure.

Customers returning from abroad should consult the Government website for information regarding travel. For up to date information please consult the Government website.

We would also recommend that our customers review their holiday insurance to check if they are covered should they wish to cancel their booking with us. Our normal Terms and Conditions will continue to apply unless the extenuating circumstances below apply. Please see here if you would like to review our policies.

Please note that you cannot self-isolate at South Lytchett Manor for the safety of other guests, our team, and our community.

For now, please note the following:

Please email or call us if you have any symptoms of COVID-19 or are in an at-risk group and we will move your holiday to another date*.  We are not able to offer refunds, as we need to ensure that South Lytchett Manor can continue to trade and the safeguarding and welfare of our staff is always our highest priority.  If there are any restrictions placed on travel or gatherings of people that will affect our ability to trade, then we will review our policies and keep guests informed.

If you believe that you are vulnerable, or have regular close contact with anyone who is at high risk, please consider carefully if you wish to take your holiday. The above point will apply for moving your stay.

If you develop symptoms while on the site, please do not use our shared amenities. Please head home as soon as possible.  As soon as you are able, call the office on 01202 622 577 to notify us, so that we are able to carry out the necessary procedures on the park.  Current government guidance states there is no need to report to NHS 111.  Do not go to a doctor, hospital or chemist, unless you are dangerously ill.

* If you are unable to travel due to suspected Coronavirus or are a high risk group –

  • 70 years of age and over
  • have a long-term medical condition – for example, heart disease, lung disease, diabetes, cancer or high blood pressure
  • have a weak immune system (immunosuppressed)

you will be able to move your booking to another time in  Oct or Nov 2020 or Mar 2021.  These are currently the only dates we are able to offer.  It is clear that our industry and especially small and local businesses will be seriously impacted in the coming months and this will help to ensure that South Lytchett Manor, as a small family-run business, can remain sustainable over the coming months and that employees jobs are safe.

We would advise you to check the following website for the most up-to-date information:

www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public

If you have any questions, please email info@southlytchettmanor.co.uk or telephone 01202 622 577

3 Comments

  • I do hope you are able to stay open. We are due to arrive at the end of June and if the distance rule is still in place it won’t cause a problem for us. I can walk our dog in the open space the park provides, keeping a safe distance from others. If l need anything from the shop l could pass what l need through a window and staff could pass the good back the same way. It does say cardboard is the best method. If we have to bring a box so be it. We can use our facilities in our caravan so no need to used the on site ones. Hopefully in a couple of months this will be subsiding.

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What our guests think

quote marksAbsolutely superb! Very speedy, efficient check in. Office couldn't do enough for you. Customer service top class. Our family party stayed in 3 dog friendly shepherds huts. Beautiful decor. Nice little self contained area for the 5 shepherd huts. Clean and modern toilet and shower facilities within less than 2 minutes. Large socially distanced communal washing up area. Large 2 acre area for exercising the dogs within 3 mins walk of shepherds huts. Couldn't fault this stay.quote marks Margaret, Apr 2021

quote marksWe had a simply fabulous time at South Lytchett Manor last month. We were not sure about camping in October but the site is well insulated, the playground kept our kids well entertained and the facilities were super clean and comfortable. We loved having a shop onsite and there are water taps and electricity points in abundance.. we have stayed at a number of sites and couldn’t recommend thisquote marks Beth, Nov 2020

quote marksGreat campsite, really friendly and polite staff. Very clean facilities and felt ‘safe’ with all the hand sanitizer and clear signage, highly recommend - we’ll probably book one of the huts next time....quote marks Richard , Oct 2020

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