Welcome to South Lytchett Manor! We’re excited to have you with us. This guide has important information to help make your stay as comfortable and enjoyable as possible. If you need any assistance either whilst planning your visit or during your stay, we would be delighted to help.

 Please contact us by telephone or email if you have any queries or requests regarding access to our facilities.

Pre-arrival

• We cater for caravans, motorhomes, tents and glamping accommodations – ramps to Stargazing Yurts, and Glamping Pods available upon request.
• We offer email facilities and free Wi-Fi access.
• 4G Mobile phone coverage is good across the park.
• Reservations can be made by telephone, email, online or letter.
• Payment is made 28 days prior to arrival by credit/debit card or cheque. Any bookings made within 28 days of arrival must be paid in full at the time of booking.
• Pitches are allocated before your arrival, and we are happy to advise you on the location and suitability of pitches for your requirements. Please specify any special needs at the time of booking.
• Entrance to the park is via impressive gates. Height and width restrictions apply (Height 3.8m/12ft 5 x width 2.9m/ 9ft 8). This may restrict the larger RV vehicles.
• Our park information and access statement is available in large print. If requested, we can post or email a copy.

Arrival and Car Parking Facilities

• We operate two Reception areas during our busier times. Outside both buildings is a tarmac arrivals area.
• There is a slight ramp into the main Reception/Shop and Café.
• The door is wheelchair accessible. 1m wide.
• Outside the additional Reception, there is a small kerb at the entrance along with a small lip leading into the area itself.
• Team will come from behind reception to meet and greet those in wheelchairs.
• Hearing loop is available for use in Reception.
• A magnifying glass, paper and clipboard are available upon request.
• Information leaflets are available in large print.
• All facilities are clearly signposted with gold on green signs.
• We have compiled our own printed leaflets giving details of wheelchair-accessible attractions, shop mobility, taxi services etc.
• We endeavour to show all our guests to their pitches if requested and a familiarisation tour is offered to all guests with special needs.

Park Facilities

• The park has an onsite Café, Seasonal Bar, Shop and Playground
• The café and shop is accessible via Tarmac.
• There is a slight ramp leading into the shop and café.
• The door is wheelchair accessible. 1m wide.
• There is a mix of bench seating, along with free-standing chairs and tables.
• Shopping baskets are available
• The team are happy to assist guests with any aspects of their shopping or bringing drinks and food to their tables.
• Our outdoor seasonal bar is accessible via tarmac and gravel
• There is bench seating available
• The team are happy to come around from the bar to take your order and deliver drinks to your table
• There is a fenced children’s play area with two exit points.
• Soft-form floor surfaces are under the play equipment.
• Bench seating is provided.
• The games field has five-a-side football nets, a badminton net (during peak season) and a table tennis table.

Amenity Blocks

• The park has three amenity blocks situated at the top, middle and bottom of the park, along with 2 toilet trailers in each of our camping fields; therefore, most pitches are in close proximity to the facilities.
• Both toilet trailers have non-slip floors.
• One toilet trailer is accessible via gravel track and has 3 steps to access.
• The second trailer is accessible via grass rubber matting and has 1 step to access.
• Both trailers are well lit internally and out.
• All three amenity blocks have non-slip floor tiles.
• Two of the blocks benefit from ambient doors.
• Amenity blocks are accessible via gravel, tarmac and concrete track.
• There is a disabled/shower and toilet suite located at  the middle amenity block with low line toilet and sink and colour contrasting grab handles. The shower height can be adjusted and there is also a fixed chair. It has a good turning circle for a wheelchair and access requires a radar key; keys may be rented through a deposit system available at the reception.
• Four family shower suites are situated at the middle block.
• One family shower suite, plus a disabled and family shower suite is situated at the top of the park. Baby baths are available in these facilities.
• Emergency alarms are installed in each of the disabled facilities.
• There are three dishwashing areas; sinks are at a height of 92cm. Push taps are fitted.

Laundry

• Level access via a gravel path, with small lip leading inside.
• Fitted with non-slip tiles.
• Token-operated washing machines and dryers. Tokens and laundry detergent is available to purchase from our on-site shop. Team are happy to assist with the use of the machines as required.

Dogs

• There are various dog walking areas available: surrounding our pond and woods, our manor field picnic area, and notably, a 2.5-acre off-lead dog walking area. However, please be aware these areas might not be accessible for wheelchair users.
• Assistance dogs are always welcome.
• Children are not allowed in the pond area unless accompanied by an adult.
• Water bowls are available for dogs.

Touring facilities

• All our electric pitches have 10-amp hook up and all have TV connection. We have Deluxe hard-standing pitches, which have water, drainage, their own light, and a picnic bench.
• Our hard-standing pitches are predominantly gravel, and most are large enough for unit and awning.
• Assistance is always available with pitching if requested.
• Chemical and Grey Water Disposal points are situated at each amenity block. Taps are push button.
• Numerous enclosed bins and recycling areas are situated around the park.
• Fire points are generally within 50 metres.
• Cars are generally parked alongside the unit.

Glamping

• We have five glamping options: Romany Caravans, Shepherd Huts, Glamping Pods, Stargazing Yurts and Nomadic Bell Tents.
• The Romany Caravans and Shepherd Huts have a small set of stairs and a narrow entrance into the accommodation.
• The Glamping Pods are accessible via a shingle stone road and a small step into the units. These can be wheelchair accessible by request. Please contact our reception team who can arrange a ramp to overlay the step into the accommodation.
• The Yurts are accessible via astro turf and has a very small lip leading in to the accommodation. The Yurts can be wheelchair accessible by request. Please contact our reception team who can arrange a ramp to overlay the step into the accommodation.
• The Bell Tents are accessible via astro turf, or grass rubber matting. The entrance is level and team are happy to assist those who require help with opening the entrance door.

The Park

• We are situated in 25 acres of parkland; the main concrete drive runs the length of the park and speed is restricted to 5 mph. (Walking pace)
• Speed bumps are every 50m or thereabouts and are distinctively visible.
• The park is mainly flat; however, some areas are very slightly sloping.

Emergency Evacuation

• In case of emergency, we have procedures in place to ensure safe evacuation. Please let us know if you need any special assistance.

Emergency Contacts

• Our emergency contact information is provided on the main door of Reception.

Additional Information

• There is a frequent bus service to Poole and the Heritage Coastline at the park gates. Buses are wheelchair accessible.
• The local pub/restaurant is 10-minute walk, on a wide footpath all the way. The pub is wheelchair and dog-friendly.
• We have compiled comprehensive guides to accessible beaches, shops mobility needs etc.
• We have several team members living on-site
• During high season the shop is open from 8am – 10pm and stocks a wide range of essentials including bread, milk, meats, free-range eggs, and camping spares. It also stocks groceries and alcoholic beverages. During low and saver seasons the opening times may vary.
• All of the family have attended the Welcome All and Welcome to Excellence training in disability awareness.
• The site has been awarded Mobility 1 accreditation and Hearing 1 accreditation with The National Accessibility Scheme.
• We have also been awarded gold for the Green Tourism Business Scheme.

Although we have tried to be as accurate as possible and to include as much detail as we can in this statement, we are always willing to give information on any aspect of the park if this statement does not answer your questions.

We do encourage and welcome your feedback, so if you have any comments, we would love to hear from you!