Are there any takeaway options?
Yes! In high season, we have various local takeaway food vans visiting site. To find out if they will be there during your stay.
You can also get takeaway from the local fish and chip shop a 10-minute walk from site. See our Information Hut for details of other local takeaways.
Can I cook?
Yes! There is a two ring electric hob, a kettle, toaster and coffee maker that is for your use. Please do remember that you need to bring your own cookware if you would like to cook in your glamping unit.
Can I park next to my unit?
Yes! There is always a space for a minimum of one car by your pitch. If you have paid for an extra vehicle, it may be possible to also park it on your pitch, or it can be parked in a secure place on the Park.
Can I smoke or vape?
By law, there is a strict No Smoking policy in all our Romany Caravans, Shepherds Huts and Glamping Pods. Cigarette disposal units are situated outside the reception office and facility blocks. Anyone smoking in any of the units will automatically be charged £200 due to cleaning charges and loss of use.
Can I turn up and pay on arrival?
Yes you can turn up without a reservation, however in busy periods we may be full and not have any space! It is always best to phone in advance and check whether we will have any availability if you choose to visit last minute.
Can our friends visit us on the Park?
Of course! Friends can visit for no charge but please be respectful of other guests. We kindly ask that they have left the site by 9pm.
Do you allow BBQs, fire pits, bonfires or fireworks?
BBQs are allowed if they are raised off the ground and used only for cooking. However, fire safety regulations prohibit fire pits, bonfires and fireworks.
Do you have any noise curfews?
We politely ask guests to abide by our strict 10.30pm quiet time rule. Please be courteous to other guests around you.
Do you have to pay for showers?
Do you offer short breaks?
You can stay with us for just the one night or for longer, the choice is yours! Peak season, bank holidays and weekends can be subject to minimum nights – do check with us though as we may have gaps to fill!
Do you permit supermarket deliveries?
We allow deliveries to the park but please ask them to park up outside the gates where you can collect the delivery. For security and safety reasons, we cannot have them deliver to your pitch.
Does the glamping accommodation have space for a travel cot?
All of our glamping units have the space for a travel cot (please note, travel cots are not provided). However, due to the layout of our Romany Caravans, it does make them a bit of a squeeze with a travel cot in.
If you are planning to bring a travel cot, then we’d recommend booking a shepherds hut or glamping pod.
How big are the beds in the glamping units?
The double beds in each glamping unit measure 190cm x 135cm.
The lounge seat bedding pulls out to two beds of approximately 185cm x 70cm. Please note, that the lounge beds are not suitable for adults, but for children up to around the age of 14.
How do I book adjacent pitches?
Please do let us know if you have any specific requests on booking. Where possible, we will do our best to accommodate. However, this does depend on availability / the time of year you are visiting.
I am arriving on the ferry – what should I do?
Please do let us know on booking that you will be arriving on the ferry. We are less than a 10 minute drive from the ferry terminal.
Is it accessible?
The interior is as accessible as possible whilst maintaining the authenticity of the experience. However, there are a few steps up into each glamping unit. We have multiple accessible amenities and facilities on the park to help you make the best of your stay with us. Please look at our accessibility page for more information.
Is the water safe to drink?
All taps are safe to drink from apart from those that specifically say you can’t. If you are unsure, please ask one of the members of staff.
Is there WIFI on the Park?
Yes, there is Wifi on park and best of all, it’s completely free! Please do not use any streaming services as this will slow down the service for all guests.
Is there a fridge or freezer?
There is a small fridge in your glamping unit. This has enough space to store a couple of meals and drinks for your stay.
You can freeze ice packs 24h at the Information Centre.
Is there a petrol station nearby?
There are a range of petrol stations to choose from dependent on your direction of travel. The cheapest is at the Tesco Extra at Fleetsbridge (7min drive) – BH17 7EJ
To the North: Esso Garage – BH21 3HA on the A31
To the South: Hamworthy Service Station – BH16 5BN on the road to the ferry terminal
To the East: Shell Station – BH15 1AS on the A35
To the West: Shell Station – BH20 7LA on the A35
Is there outdoor seating?
Yes – there is outdoor seating that is specific for your use.
Is there space for my car?
Yes! You have a dedicated space for a vehicle with your glamping stay. If you want to bring more than one vehicle, please contact us to discuss options.
What do I need to bring for my Glamping stay?
Although we provide most of the essentials you will need for your stay, we suggest you bring the following items:
Bed linen — including sleeping bags/duvet/pillow, bed sheets and pillow cases, crockery, mugs, glasses, chopping board, corkscrew, cutlery (including sharp knife for chopping/cutting), frying pan, saucepan, tin opener, water carrier, washing up bowl etc.
What do I need to check in?
Once you are through our gates – you have arrived! We have a designated pull over area for arrivals, from there you can make your way to reception to check in. You do not require any paperwork for check in.
What facilities are there in the Shepherd Huts?
With under-floor heating and handcrafted by our very own staff onsite, they feature a full size double and two single beds, perfect for two adults and two children (age up to 14 years). There’s also a TV and DVD player, refrigerator, coffee machine, toaster, two ring electric hob, hob kettle, LED lighting and sockets with USB points.
What facilities do you have for children?
There is an adventure playground, an area for ball games with football nets, a badminton net and a table tennis station. There is also a duck pond complete with ducks and a picnic field to explore. To explore the pond area, children must be accompanied by a responsible adult.
What happens if I arrive late?
If you think you are going to arrive after 5pm, please make every effort to contact us with an estimated time of arrival. If you are due to arrive after reception has closed, we may be able to arrange a late check in for you.
What is the speed limit on the Park?
The speed limit on the park is strictly 5mph. We kindly ask guests to drive as if their children or loved ones lived here!
What is there to do nearby?
There is so much to see and do in the local area you’ll be spoilt for choice when deciding how to spend your free time. Poole, Swanage, Bournemouth and Weymouth are all easily accessible and offer plenty of attractions and activities to keep the whole family entertained. The Jurassic Coast and Dorset countryside surrounding our park provide endless walks and opportunities to explore the great outdoors. For more inspiration take a look at our things to do in Dorset webpage. This holiday planning tool will help you get the most out of your stay. You can also pop into our information hut on site. You’ll find lots of leaflets to peruse during your stay.
What public transport options are there?
The bus to Poole and Swanage stops directly outside the gates. We also have bikes available for hire from site and there is a lovely walking/cycling route to Poole that is about 5miles long. Taxis are also readily available.
What time is check out?
Check out by 11am on the day of departure.
What time is check-in?
Check in any time from 12pm for Touring and Camping or from 3pm for Glamping on the day of arrival, and check out by 11am on the day of departure.
Where are dogs allowed on the Park?
Dogs are allowed in all outside areas of the Park, but please do remember to keep your four-legged friend on a lead at all times. There is a designated dog walk area (2.5 acres and regularly mowed) where they can be let off the lead to run free! The cafe and reception are both dog-friendly and dogs will be treated to a dog treat. Dog ice cream is also for sale in the summer months.
The amenity blocks is the only areas they are not able to visit. However, you will find hooks outside these buildings for them to take a breather.
Where can I find a Park Map?
Where can I hire a bike?
We have bike hire onsite! Just ask at reception to hire your bike from £15 a day for an adult bike, with a discount for multiple days hire. We have adult, junior, child and toddler bikes available.
Where is the nearest restaurant?
The nearest pub is walkable! The St Peters Finger is a 10-minute walk from site and accessible via a lit footpath. It’s also dog-friendly. Don’t forget to use your voucher to get a free bottle of wine there!
The Bakers Arms is a 15-minute walk from site. There is a range of restaurants within a short taxi drive, including the Chequers Inn in Lytchett Minster. There is also an incredible variety to suit all budgets available in Poole and Bournemouth that are accessible by bus or car. If you would like any recommendations – just ask!
Where is the nearest shop?
We have a fully stocked shop onsite with all your essentials onsite, and the nearest convenience store is less than a mile walk into Upton. For a big shop, there is a 24hour Tesco, Lidl, Aldi, Asda, Sainsburys, M&S and alternative shops of your choice within a 5-10minute radius by car.
Which local beaches are dog friendly?
Who do I contact in an emergency?
During normal working hours, you can give us a ring on 01202 622577 or pop up to reception where a colleague will be happy to help. Out of hours, there is an emergency number to call that is displayed on the reception door.
Who do I contact with a maintenance problem?
Just give one of our colleagues a ring on 01202 622 577. Alternatively, pop up to reception where one of our colleagues would be happy to help.
Will there be heating in my accommodation?
Yes – Romany Caravans have an electric log burner and Shepherd Huts and Glamping Pods have underfloor heating. This keeps them so cosy and warm!
Our Stargazing Yurts have a gas-controlled log burner within them.