Terms and Conditions
South Lytchett Manor Caravan and Camping Park Ltd is a holiday touring park solely for caravans/trailer, tents/tents/motor caravans or Dorset glamping holidays in the Romany Caravans, Shepherd Huts or Glamping Pods based onsite. Guests must be bonafide holidaymakers and stay for holiday purposes only. Our guests’ enjoyment and safety is paramount and therefore we ask you to read the following Terms and Conditions before booking.We reserve the right to ask guests who contravene these Terms and Conditions or, who in any other way are behaving in a manner likely to cause distress or nuisance to other visitors, to leave the park immediately with no refund. In these circumstances the holiday ceases and we shall not be liable for any extra costs incurred by you.
Coronavirus (COVID-19) –South Lytchett Manor will be open for business in line with government advice, with all facilities and amenities open when possible. In relation to the Coronavirus outbreak, your booking is covered for the following:
- The park is closed
- The UK Government places restrictions on domestic travel
- You or a close family relative living in the same household are diagnosed with COVID-19 and you are unable to take your holiday as planned.
In any of these instances, please do contact us and we will offer you the following options:
- Transfer of dates in 2022.
- A credit note to use against a future holiday if you do not yet know what dates you would like to take.
If COVID-19 is not the reason for the amendment, then normal terms and conditions apply.
Access Statement and policy
We seek to provide the very best service to all our guests and have a specially prepared Access Statement available which describes the facilities we have to offer on the park. This is available on our website, and in reception, large print copies are available.
We cater for families and couples and do not accept bookings from hen and stag parties or similar parties of three or more persons. We also reserve the right to refuse any booking.
The person who makes the booking warrants that the party will not exceed the numbers stated on the booking.
This contract is with South Lytchett Manor Caravan and Camping Park Ltd. Please check your confirmation carefully to see that it reflects your wishes. Please inform us of any discrepancy or queries relating to terms and conditions within 24 hours of receipt. The terms contained in this contract do not affect your statutory rights.
The Price of the Holiday
Once you have made your booking and paid a non refundable deposit of £50.00, or the price of your holiday is less than £50, the charges relating to that holiday will not be subject to any change unless the rate of VAT increases.
The balance of the price of your holiday must be paid at least 28 days prior to your arrival date. If the balance is not paid in time then we are entitled to cancel the holiday and retain your deposit. However, every effort will be made to contact you before cancellation.
Cancellation of the Holiday by you
You may cancel your holiday at any time. Cancellation will be effective on the date it is received by us. However cancellation charges are payable as follows:
More than 28 days before arrival:
£50 deposit or the total price of your stay if less than £50
28 to 7 days before arrival:
70% of total holiday excluding deposit
7 days and under before arrival:
100% of holiday cost
Please ensure you have suitable insurance to cover cancellation or financial loss.
Change or cancellation of the Holiday by us
If we are unable to provide the booked holiday and have we had to cancel before the holiday is due to start, you are entitled to a full refund of the money you have paid.
If you fail to arrive on your due date and have not contacted us by 11am on the day after your arrival date we will cancel your booking and reserve the right to resell your pitch. No refunds or date changes will be offered in these circumstances. However, every effort will be made to contact you before cancellation.
Arrival and Departure
The earliest arrival time for touring and camping pitches is 12:00pm, Glamping options are 14:00pm. You may be able to arrive later than 6pm, but a prior arrangement must be made with the site. All pitches including Glamping options must be vacated by 11:00am on the day of departure. Enquiries about early arrival/late departure must be made directly to the site. Additional charges may be incurred.
Holiday Behaviour Standards and Termination
By making a booking with us you have entered a contract in which you undertake, on behalf of yourself and the people in your party (including children), to adopt the following standards of behaviour:
- To act in a courteous and considerate manner towards us, our staff and other guests.
- To supervise children properly so that they are not a nuisance or danger to themselves or others
You further agree that you will not:
- commit any criminal offence on the Park or undertake any criminal activity
- commit any acts of vandalism or nuisance
- keep or carry any firearm or any other weapon on the Park
- use any unlawful drugs
- create any undue noise or disturbance
- carry on any trade or business whilst on the Park.
- The lighting of fires is strictly prohibited, anyone breaking this rule will be asked to leave the Park. Strictly no Log burners, Fire baskets or Chinese lanterns.
Our Park rules are available online at www.southlytchettmanor.co.uk, or by request and posted within the Park.